a bid to help enterprises offer better customer service and experience, Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Amazon Cases is expected to aid agents in tracking, collaborating and resolving customer cases faster, especially the…

A solid data management strategy can reap rewards for any business seeking to capitalize on the value of data. Still, the road to data-driven decision-making remains rife with challenges and conundrums. Unstructured data is difficult to analyze Much of the data stored away in the corporate archives doesn’t have much structure at all. One of my…

No longer just an API management platform, MuleSoft is expanding into new areas of workflow automation. Salesforce subsidiary MuleSoft is moving further into the automation arena with a new tool, MuleSoft RPA, that will enable business users to record workflows and create bots to do repetitive work for them While…

The pandemic has motivated IT leaders to rethink their approach to business continuity to ensure organizational resilience in the face of any future business existential event. This topic was explored recently during a session at the MIT Sloan CIO Symposium. CIOs who participated in the session further fleshed out in…

xploiting extreme automation, secure operations, and a local talent pool, the computer giant’s largest semiconductor plant’s IT management evolves continuously as it develops new tech Technological innovation is at the heart of IBM Bromont. Founded in 1972 to meet the needs of the Canadian computer market, the plant has evolved…

Data warehouses, for their part, enable companies to store large amounts of structured data with well-defined schemas. They are designed to support a large number of simultaneous queries and to deliver the results quickly to many simultaneous users. Data lakes, on the other hand, enable companies to collect raw, unstructured…

To help meet demand from enterprises that are shifting asset management methods from legacy applications to cloud-based technology, ERP provider IFS has signed an agreement to acquire Netherlands-based enterprise asset management (EAM) software firm Ultimo. IFS, which is based in Sweden and has customers globally, says that it is acquiring…

Blockchain is one of the great blindsides in the history of technology. Major trends around cloud technology, virtualization, and mobile you could see coming, but a novel distributed computing model based on public key cryptography? That came almost completely out of the blue. When the Nakamoto whitepaper dropped in 2008…

Plummeting sales of printers and PCs and a growing inflation crisis aside, IT spending will remain strong through 2022, rising 3% year-over-year to a total of $4.5 trillion, according to projections released by Gartner Research. The 3% increase in total IT spending represents slower growth than in 2021, as the…